Shipping & Refund
1. Shipping
Our prints are dispatched within 2-3 business days.
The overall delivery times, including production and shipping are.
Chile: 3-5 business days.
United States: 5-7 business days.
Europe: 5-7 Business days.
Australia: 5-7 Business days.
Argentina: 5-7 business days.
Rest of the world: 10-15 Buisiness days.
Every order includes tracking. This information will be sent to your email once it ships.
Production time for your order takes 3 to 6 working days.
〰️ Once your item ships you will receive an email with your tracking information. It is important that you keep an eye on your tracking (especially for international orders)
〰️ Tati works with production partners that have facilities in USA, EU, ARG, CHILE and Australia, therefore your order will be produced in the factory nearest to your shipping address.
〰️ In the event that your order shows as delivered but you didn't receive your parcel, please contact your postal service (you can see which service was used on your shipping notification) with the tracking number (also shown in your shipping notification) and ask them about this first. There's a big chance your parcel is waiting for you to pick up at your nearest post office, however, if they can't find it, contact Tati at hello@tatisoko.com to see if there's anything else that can be done on our side.
〰️ It is the customers responsibility to provide the correct shipping address. tatisoko.com will not be responsible for any orders lost in mail do to incorrect or incomplete address. You can edit your address before your order ships by contacting us at hello@tatisoko.com
〰️ Import fees and taxes may apply upon arrival. Tati Soko atellier is not responsible for these charges or any delays caused by customs.
2. Refound Policy
〰️ If your order arrives damaged or you receive the wrong item, you can request a replacement within 30 days of receiving your order. All you have to do is contact us at hello@tatisoko.com with some photos and your order number and we will arrange this for you.
〰️ If you would like to cancel your order, this may be possible by contacting us at hello@tatisoko.com before the production of the item has started.
〰️ Every print is specially made to order for you, therefore I am unable to offer exchanges and returns. Please be sure to read the description and any size charts provided carefully before ordering.
〰️ Only one discount code can be applied at a time.